FAQ

Most of the mascot costumes in our shop is custom made. It takes about 7 business day for production. Our default shipping method is e-packet. To US,UK, Australia it takes about 10-15 days. And shipping to US,UK, Australia by EMS express takes about 7-10 days. We can ship world wide. If you are in other countries please let me know. I will check the shipping time and tell you. If you need us in a hurry please contact us. We alter the shipping price and change shipping method for you. But in busy season, such as halloween and Christmas the shipping is slower than usual. Please buy in advance.
Yes. If we made mistake we accept refund or replacement. Please help send the item back to us.
The price we quote does not include the custom fee. If there's any please contact the custom at your local place for more details. The custom fee varies from country to country.